Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data collected, processed, or held by cikgu88 ("the Operator", "we", "us", "our") in connection with the operation of the cikgu88 Platform, accessible at https://cikgu88.win and its associated pages and subdomains (collectively, "the Platform").

This Policy applies to all individuals who access or use the Platform, including registered players, prospective players who visit the Platform without registering, and any individual who contacts cikgu88 through our customer support channels. By accessing the Platform or submitting your personal data to cikgu88, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the cikgu88 Terms & Conditions, which govern the overall relationship between cikgu88 and registered players.

2. Data Controller

cikgu88 is the data controller responsible for the personal data collected through the Platform. As data controller, cikgu88 determines the purposes for which and the means by which personal data is processed. Any queries regarding cikgu88's role as data controller, or regarding the exercise of data subject rights, should be directed to the contact details provided in Section 15 of this Policy.

3. Information We Collect

cikgu88 collects personal data in several ways: directly from you when you register an account, make a deposit or withdrawal, contact customer support, or interact with the Platform; automatically when you use the Platform through cookies and similar technologies; and from third parties such as identity verification providers and payment processors.

3.1 Registration and Account Data

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used to verify the 21+ age requirement);
• Email address and contact number;
• Username and encrypted password;
• Residential address.

3.2 Identity Verification Data

• Copies of government-issued photo identity documents (e.g., Malaysian MyKad, passport);
• Proof of address documentation;
• Proof of ownership of payment methods used on the Platform;
• Source of funds documentation where required by cikgu88's compliance obligations.

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment methods used;
• Payment method identifiers (e.g., masked bank account or e-wallet reference numbers) — cikgu88 does not store full card numbers;
• Account balance history and gaming transaction records.

3.4 Gaming and Usage Data

• Gaming activity records including game type, wagers placed, results, and session durations;
• Responsible gaming tool settings and interactions;
• Platform navigation data and feature usage patterns.

3.5 Technical and Device Data

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, and browser type;
• Session identifiers and access timestamps;
• Cookie data as described in Section 9.

3.6 Communication Data

• Records of correspondence with cikgu88 customer support, including live chat transcripts and email exchanges;
• Feedback, complaints, and dispute records.

4. How We Use Your Information

cikgu88 uses the personal data we collect for the following purposes:

• Account Management: To create and manage your cikgu88 account, process your login authentication, and provide you with access to all Platform features.
• Identity Verification and KYC: To verify your identity, confirm that you meet the 21+ age requirement, and comply with anti-money laundering (AML) and know-your-customer (KYC) obligations under our gaming licence.
• Payment Processing: To process deposits and withdrawals in Malaysian Ringgit, verify payment method ownership, and detect fraudulent transactions.
• Platform Operation and Security: To detect, investigate, and prevent fraudulent activity, account abuse, and prohibited conduct as defined in the Terms & Conditions.
• Responsible Gaming: To monitor gaming patterns for indicators of problematic behaviour, administer responsible gaming tools such as deposit limits and self-exclusion, and comply with responsible gaming obligations.
• Customer Support: To respond to your enquiries, process complaints, and provide assistance with account and payment issues.
• Legal Compliance: To comply with applicable laws, regulatory requirements, and the obligations of our international gaming licence, including the retention of records as required by our licensing authority.
• Marketing Communications: To send you promotional materials, bonus offers, and Platform updates where you have provided consent to receive such communications.
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and content of the Platform.

5. Legal Basis for Processing

cikgu88 processes your personal data on the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing required to perform the contract between you and cikgu88 under the Terms & Conditions — including account management, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC, AML, and gaming licence obligations.
• Legitimate Interests: Processing carried out for the legitimate business interests of cikgu88, including fraud prevention, Platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Disclosure of Your Information

cikgu88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described:

• Payment Processors: Touch 'n Go, Boost, Maybank, CIMB, Public Bank, RHB, Visa, Mastercard, and cryptocurrency processors, to the extent necessary to process your deposit and withdrawal transactions.
• Identity Verification Providers: Third-party KYC service providers who assist cikgu88 in verifying identity documents and meeting regulatory compliance requirements.
• Game Software Providers: Licensed gaming software providers whose games are offered on the Platform may receive game session data as required for game operation and dispute resolution.
• Regulatory and Licensing Authorities: cikgu88's gaming licence authority and any other regulatory body with legitimate jurisdiction may require access to player records for audit or compliance purposes.
• Law Enforcement: Where required by applicable law or a binding legal order, cikgu88 may disclose personal data to law enforcement agencies or government authorities.
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to obligations of confidentiality.

7. International Data Transfers

In the course of operating the Platform, cikgu88 may transfer personal data to recipients located outside of Malaysia, including to the servers and service providers in the jurisdictions where our gaming licence is held and where our third-party service providers operate. Where such transfers occur, cikgu88 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections applicable in Malaysia, including through contractual data processing agreements that incorporate appropriate data transfer mechanisms.

8. Data Retention

cikgu88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as is required by applicable law and our gaming licence obligations. In practice, this means:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements;
• Identity verification documents are retained for the duration required by our licensing authority;
• Customer support and communication records are retained for a period of three (3) years from the date of the last interaction;
• Technical and device data collected via cookies is retained in accordance with the cookie retention periods described in Section 9.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised. Requests for early deletion of personal data will be considered subject to the overriding requirements of legal and regulatory retention obligations.

9. Cookies and Tracking Technologies

cikgu88 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly Necessary Cookies: Required for the Platform to function, including session management, login authentication, and security features. These cookies cannot be disabled without impairing Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised information about how visitors use the Platform, which pages are visited most frequently, and how players navigate the site. This information is used solely to improve Platform performance and user experience.
• Functional Cookies: Used to remember your Platform preferences such as language settings and display preferences across sessions.

cikgu88 does not use third-party advertising cookies or place tracking technologies that serve advertisements on external websites. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will affect your ability to use the Platform.

10. Your Data Protection Rights

Subject to applicable law and the conditions of our gaming licence, registered players and Platform visitors have the following rights with respect to their personal data held by cikgu88:

• Right of Access: You have the right to request a copy of the personal data cikgu88 holds about you.
• Right of Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right of Erasure: In certain circumstances, you have the right to request deletion of your personal data. This right is subject to overriding legal and regulatory retention obligations.
• Right to Restrict Processing: You have the right to request that cikgu88 restricts the processing of your personal data in certain circumstances, such as where you contest its accuracy.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where it is based on legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact cikgu88 customer support via live chat or the contact address in Section 15. cikgu88 will respond to all legitimate data rights requests within a reasonable timeframe.

11. Children and Minors

cikgu88 is strictly intended for individuals who are twenty-one (21) years of age or older. cikgu88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

12. Security Measures

cikgu88 implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption of all data transmitted between your browser and cikgu88's servers;
• Encrypted storage of passwords and sensitive personal data at rest;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security reviews and vulnerability assessments of the Platform;
• Monitoring of login activity for anomalous patterns indicative of unauthorised access attempts.

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. cikgu88 cannot warrant the absolute security of personal data transmitted to or from the Platform. Players are encouraged to maintain the security of their own devices and cikgu88 Login credentials.

13. Third-Party Links and Services

The Platform may contain references to or integrations with third-party services, including payment processors and game software providers. This Privacy Policy applies only to personal data collected and processed directly by cikgu88 through the Platform. cikgu88 is not responsible for the privacy practices of third-party service providers, whose own privacy policies govern their handling of personal data. Players are encouraged to review the privacy policies of any third-party services they interact with in connection with their use of cikgu88.

14. Changes to This Privacy Policy

cikgu88 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email to the address registered on their account and/or through a prominent notice on the Platform prior to the change taking effect. The effective date of the current version of this Policy is stated at the top of the document. Continued use of the Platform following notification of an update constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed of how cikgu88 handles your personal data.

15. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or cikgu88's handling of your personal data, you may contact our Data Privacy team through any of the following channels:

• Live Chat: Available 24/7 via the cikgu88 Platform — the fastest way to reach our support team in English.
• Email: support@cikgu88.win — for formal data rights requests and privacy enquiries. cikgu88 aims to acknowledge all written enquiries within two (2) business days.

cikgu88's support team is staffed by English-speaking agents and is available to assist players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and across Malaysia at any time.